Privacy Policy Procedure
Purpose
The Effective Directories is committed to protecting personal data and handling any data protection concerns fairly, promptly, and transparently.
This procedure explains how you can raise a complaint relating to the use of your personal data.
How to Make a Complaint
Complaints relating to personal data may be made:
By Email
contact@tedmags.co.uk
By Post
The Effective Directories Ltd
5 Marlborough drive
Sandbach
Cheshire CW11 1SP
Via Website
www.tedmags.co.uk/privacy-policy/
Please include:
Your name and contact details
Details of your concern
Relevant dates or communications where possible
(See complaint form below)
Complaint Handling Process
1. Acknowledgement
All data protection complaints will be acknowledged within 30 calendar days of receipt.
2. Investigation
Your complaint will be reviewed promptly and fairly.
This may include reviewing:
Relevant communications
Customer records
Marketing records
Distribution or advertising information
Website enquiries or contact forms
Where additional information is required, this may be requested from the complainant.
3. Outcome
Once the investigation has been completed, you will be informed of:
The findings
Any action taken
Any corrective measures implemented where appropriate
Escalation to the ICO
If you remain dissatisfied following the outcome of your complaint, you may contact the:
Information Commissioner’s Office
https://ico.org.uk/
Record Keeping
A record of data protection complaints will be retained securely in accordance with applicable data protection laws.
Review
This procedure will be reviewed periodically and updated where necessary to reflect changes in legislation or business operations.
Purpose
The Effective Directories is committed to protecting personal data and handling any data protection concerns fairly, promptly, and transparently.
This procedure explains how you can raise a complaint relating to the use of your personal data.
How to Make a Complaint
Complaints relating to personal data may be made:
By Email
contact@tedmags.co.uk
By Post
The Effective Directories Ltd
5 Marlborough drive
Sandbach
Cheshire CW11 1SP
Via Website
www.tedmags.co.uk/privacy-policy/
Please include:
Your name and contact details
Details of your concern
Relevant dates or communications where possible
(See complaint form below)
Complaint Handling Process
1. Acknowledgement
All data protection complaints will be acknowledged within 30 calendar days of receipt.
2. Investigation
Your complaint will be reviewed promptly and fairly.
This may include reviewing:
Relevant communications
Customer records
Marketing records
Distribution or advertising information
Website enquiries or contact forms
Where additional information is required, this may be requested from the complainant.
3. Outcome
Once the investigation has been completed, you will be informed of:
The findings
Any action taken
Any corrective measures implemented where appropriate
Escalation to the ICO
If you remain dissatisfied following the outcome of your complaint, you may contact the:
Information Commissioner’s Office
https://ico.org.uk/
Record Keeping
A record of data protection complaints will be retained securely in accordance with applicable data protection laws.
Review
This procedure will be reviewed periodically and updated where necessary to reflect changes in legislation or business operations.